HASSLE-FREE WARRANTY : CONKER RELAX

3

years

3 year peace-of-mind

ZERO

hassle

Zero-hassle or surcharges

1

day
1 day repair or replacement

Total Cost of Ownership is typically 3X the upfront hardware and deployment costs

VDC research states that post-deployment costs as a percent of overall Total Cost of Ownership are 70% for rugged handheld devices. These so-called “soft-costs” are made up of IT support costs and productivity loss costs due to down-time. Although the failure rate for rugged devices is lower than non-rugged, their high repair costs compounded by slow repair time (30% of customers say they have experienced repairs times in excess of 1 month) cause a productivity, administrative and financial drain.

Conker’s Pioneering 3 year Relax warranty redefines Total Cost of Ownership

The first step to a lower Total Cost of Ownership begins with a strong product. Conker’s 3-year fault rate runs below 1.5% which is well below industry average.

The second step is to remove hard costs that come with repairs and replacements. We are so confident in our product that we offer accidental damage cover as standard and include batteries.

The third step is all about time. in 2024 our average repair time is < 1 day, which is why we are repeatedly described by our customers as “highly responsive”. All Conker repairs are handled in house further saving you time. 

CONKER RELAX

Conker’s 3 year Relax warranty offers accidental damage as standard with free repairs and replacements. Simple terms, no silly exclusions. Conker’s no-quibble first rate service.

  • 1 day repairs5
  • Hassle-free accidental damage cover2
  • No repair surcharges
  • No replacement surcharges
  • FREE Collect & Return (UK)
Lightening fast repairs. No surprise costs. 

CONKER'S INDUSTRY LEADING RELAX WARRANTY

AWESOME IS STANDARD

RELAX

3 YEAR RISK REDUCTION
Cover for Product Faults
with an SLA and Fixed Rate Repairs

Features

  • Telephone & Email Support
  • Return to Base
  • Cover for Hardware Faults
  • Unlimited Fixed Rate Repairs 4
  • 18 month Battery Warranty
  • 5 day repairs at UK Repair Centre

RELAX Plus

HASSLE FREE RUGGED MOBILITY

Low TCO assurance.
Our most popular option.

Features

  • Telephone & Email Support
  • Free Collect & Return 1
  • Accidental Damage Cover 2
  • Zero Repair surcharges 3
  • Covers battery faults and degradation for 3 years 5
  • 1 day repairs at UK Repair Centre 6

RELAX 360

ENTERPRISE CONTINUITY

Uptime imperative.
Simplified lifecycle.

All the features of Relax Plus and:

Features

  • On-site Device Swapouts.
  • Device Commissioning
  • End-of-life disposal inc. Secure Data Wipe
  • Enhanced Battery Care 7 (1x replacement)
  • Priority SLA

Surprises drain IT resources and impact productivity

Increasingly mobile worker driven processes are round-the-clock and have no manual process fallback. This means that the failure of a device immediately impacts productivity and could even mean a negative impact to customers. Never before has it been so imperitive that IT infrastructure holds up without fail.

That’s why we created “Relax 360” to save you time and hassle throughout the enture IT lifecycle. Our customers frequently tell us that productivity loss due to downtime exceeds the cost of the hardware, before factoring in IT admin costs incurred by provisioning a replacement. Further unplanned costs occur throughout the lifecycle; replacing tired batteries mid-cycle and retiring old equipment while complying with environmental and data security commitments.

Relax 360 takes care of all of the above hidden costs and strains. Hassle free mobility by Conker.

5 year warranty

For businesses looking to assure their assets for 5 years, seeking environment specific SLAs or any other bespoke service level.

  • Extend your warranty to 60 months
  • Bespoke options available
  • Enquire for pricing

RELAX 360 WARRANTY

Our 360 Warranty takes TCO reduction beyond repair costs to saving you time and hassle throughout the device lifecycle.

  • On-site device swapouts means no waiting for repairs. Simply flag a fault and we handle it from there.
  • Image management ensures that replacement devices are delivered ready to operate.
  • End-of-life disposal takes care of your Security & Environmental concerns.
  • Extended Battery Care ensures you always have power for the job.

CONKER SAVES US 4X THE PURCHASE PRICE ON EVERY DEVICE. WHEN WE LOOKED AT OUR MOBILE COMPUTING COSTS THE ‘TOTAL COST OF OWNERSHIP’ WAS MASSIVE. IT WAS OBVIOUS THAT OUR OLD DEVICES WERE TOTALLY UNSUITABLE AND THEIR WARRANTIES WERE JUST NOT UP TO THE JOB; THE DOWNTIME WAS HORRIBLE. THE CONKER RELAX WARRANTY GIVES US PREDICTABLE COSTS AND EVEN OUR CLUMSIEST USERS ARE BACK UP AND RUNNING WITH MINIMAL DOWNTIME.

CONKER RELAX TERMS AND CONDITIONS | RUGGED TABLET WARRANTY

Conker Relax is our industry leading rugged device warranty including accidental damage with no repair surcharge.

agreement Warranty
  1. Free collect and return applies to UK mainland only.
  2. Accidental Damage Cover is intended for any product damage caused by an unexpected, unintentional and non-deliberate external action and includes cracked housings and displays.  Accidental Damage Cover excludes damage that does not affect product functionality e.g. cosmetic damage.
  3. The damage rate is limited to 10% per year. Below 10% there are zero repair or replacement surcharges. Damages over the 10% threshold will be chargeable.
  4. Fixed Rate Repair schedule varies per device. Typical saving is 60% per repair.
  5. Battery faults are batteries that function below 60% of expected performance, e.g. hold less than 60% of expected capacity based on our standard tests.
  6. Our target repair turnaround time is 1 day from receipt of your product. This is not guaranteed. (Our average repair time has consistently been <1 working day during 2024).
  7. Enhanced Battery Care provides 1x replacement battery once the original battery falles below 80% of expected performance.